Delivery

Timely & Secure

We are delighted to bring our collection of stylish sunglasses and accessories from our UK base directly to your doorstep, whether you are shopping locally or internationally. Our priority is ensuring your order reaches you securely and efficiently.

1. Shipping Destinations & Services

We offer two primary shipping zones:

A. UK (Local) Delivery

• Service: Standard tracked service for all mainland UK addresses.
• Delivery Time: Typically 2–5 business days from dispatch.
• Tracking: A tracking number is provided for all UK orders.

B. International Delivery

• Service: Fully tracked international service using reputable global carriers.
• Delivery Time: Varies significantly by destination (e.g., Europe: 5–10 days). Specific estimates are provided at checkout.
• Customs and Duties: Please note that international orders may be subject to customs duties, import taxes, and brokerage fees upon arrival in the destination country. These charges are determined by the destination country’s government and are the sole responsibility of the customer.

2. Tracking and Customer Responsibility

For your peace of mind, every single parcel is dispatched with a tracking number.

It is the customer’s mandatory responsibility to actively monitor the status of their shipment using the tracking link provided via email.

• Proactive Tracking: We rely on you to utilize the tracking information to monitor your delivery’s progress.
• Delays and Incidents: Should you notice an unusual delay, a failed delivery attempt, or a significant issue with the delivery status, you must first contact the delivery carrier directly so they can assist in addressing the situation.

3. Protocol for Damaged or Lost Parcels (Insurance Claim Process)

All shipments are fully insured against damage or loss during transit. To ensure a valid insurance claim can be processed, a strict protocol must be followed by the customer in case of any incident:

A. Damaged Parcel Protocol

If your parcel arrives visibly damaged, or if the contents are damaged upon opening:

1. Immediate Documentation: Take clear photographs of the damaged packaging (before opening) and the damaged item(s).
2. Report to Carrier: You must immediately report the damage directly to the delivery carrier and request that they formally document the incident.
3. Carrier Documentation Required: You must obtain a reference number or documentation from the carrier confirming the damage report.
4. Report to Us: Only after the carrier has formally documented the damage, please contact us via our webform, providing the carrier’s documentation/reference number and your photographic evidence.

B. Lost Parcel Protocol

If tracking shows the item as lost, stuck, or incorrectly delivered:

1. Report to Carrier: You must first report the non-delivery or issue directly to the delivery carrier and initiate their investigation process.
2. Carrier Documentation Required: You must obtain the carrier’s formal investigation outcome or documentation.
3. Report to Us: If the carrier is unable to resolve the issue or confirm the location of the parcel, please contact us via our webform, providing the carrier’s final documentation.

We are unable to process replacements or refunds for lost or damaged items until the carrier has completed their documentation and confirmed the claim incident number. Following this protocol ensures we can quickly resolve your situation once the claim is validated.