Your Peace of Mind: The 30-Day Guarantee
We want you to feel entirely confident in your purchase of our sunglasses and accessories. Should you find that your item is not quite right, we offer a generous 30-day return window from the date you receive your order for a refund or exchange.
A Note on Statutory Rights (UK Customers): Your rights under the Consumer Contracts Regulations are fully protected. This includes your right to notify us of cancellation within 14 days of delivery, and a further 14 days to dispatch the goods. Our 30-day policy simply extends this timeline for your convenience.
Return Eligibility: Ensuring Items are Loved, Not Used
To qualify for a return, we kindly ask that the item(s) meet the following criteria:
- Pristine Condition: The item must be unused, unworn, and in the exact condition in which you received it.
- Proof of Purchase: Please ensure you include your order number or a copy of the receipt so we can process your request efficiently.
Please Note: If an item is returned showing signs of use or damage that occurred post-delivery, we may be unable to process the full refund.
Simple Steps for Returns (Local & International)
1. Let Us Know
The simplest way to initiate a return is to let us know via our dedicated webform on our website. Please provide your order number and briefly state whether you require a refund along with the reason for the return. This ensures your query reaches the right team quickly.
2. Prepare Your Package
Please package the item securely, ensuring that fragile goods like sunglasses are protected within their original packaging. Include a copy of your order details inside the package.
Important Note on Shipping:
- Non-Faulty Returns: For items returned due to a change of mind or wrong fit, the customer is responsible for the return shipping costs. We highly recommend using a tracked or recorded service, as we cannot take responsibility for parcels lost in transit.
- Faulty/Damaged Items: If your item arrived damaged or faulty, please contact us immediately via the webform. We will provide instructions on how to return the item and will cover the return postage costs in this instance.
Exchanges
To ensure you receive your preferred item as quickly as possible, we do not offer direct exchanges.
If you wish to swap an item for a different colour, size, or style, please follow these simple steps:
- Complete the return process outlined above for a full refund of the original item.
- Immediately place a new order for the desired item on our website.
This process ensures your new item is dispatched without delay and prevents potential stock availability issues.
Refund Timeline
Once your return arrives at our UK Centre, we will carefully inspect the item(s). We aim to process all refunds within 7 working days of receipt. The credited amount will be returned to your original payment method. Please allow an additional 3–5 days for your bank or payment provider to finalize the transfer.
Customer Support and Queries
We understand that you may have specific questions regarding your order, especially for international shipments. For the fastest, most detailed response, we invite all customers to contact us using the webform available on our website. We are here to help make your experience as smooth as possible.