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Frequently Asked Questions
How long does delivery take?
We aim to dispatch all orders within 1 to 2 business days. Once shipped, delivery times vary: UK local delivery typically takes 3–5 working days. For international delivery, the usual timeframe is 7–14 working days from dispatch, though please note this duration can occasionally be extended due to the destination country’s customs processing procedures.
How do I track my order?
Once your order has been dispatched, we will send you a shipping confirmation email that includes your unique tracking number and a link to the carrier’s website. You can use this number to monitor the progress of your parcel at any stage of delivery.
What’s your return policy?
We offer a generous 30-day return policy. You have 30 days from the original date of purchase to return your sunglasses or accessories. To qualify for a refund, all items must be returned in their original, unused condition, with all tags and packaging intact.
How do I return my order?
To initiate a return, please first contact us using the webform on our website. We will provide you with the necessary return address and a Return Authorization Number (RAN). You are responsible for securely packaging the items and covering the postage cost for the return shipment.